RETURN & REFUND POLICY
We do our very best to provide quality products you will love in your home. We want you to be completely happy with your purchase. If you are not completely satisfied with your order, please contact us within 14 days of receiving your merchandise and we will be happy to find a solution. We will replace or return for a full refund.
Please return all items in new condition, unused or damaged within 14 days. We recommended using a mailing service that offers a tracking number. Unfortunately, we cannot refund shipping and handling fees and you will be responsible for return shipping fees.
Cancellations:
If you would like to cancel your order, please notify us within 12 hours of placing your order and we will refund you in full within 5 - 7 business days.
Exceptions:
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Purchases of sale items are final and non-refundable.
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All custom orders are non-refundable as they are personalized specifically for you.
We will email return instructions and then send you a mailing label with the return address. Thank You!
SHIPPING POLICY
Yaadwork currently offers two (2) shipping options; standard and expedited shipping.
Standard shipping is our less costly option. Once your item has been created, items have a transit time of 5 - 7 business days, depending on the destination.
Expedited shipping attracts a slightly higher cost. Once your item has been created, transit time is generally between 3 - 5 business days depending on the destination.
Yaadwork advises of the following:
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Orders only ship on business days; Monday - Friday
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All expedited orders require a street address
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Orders cannot be shipped to PO Boxes
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Not all shipping methods are available for all shipping addresses or certain items.
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Shipping available to the 50 United States. Currently, we do not ship to U.S. Territories.